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Apple Using iOS To Discourage Third-Party Repair

Hello! We wanted to explain Apple's recent decision to use iOS to discourage third-party battery replacements.

In the iPhone X, XR, XS, and XS Max, Apple has enabled an iOS feature that detects whether or not your battery was replaced by Apple or an Apple Authorized Service Center. This feature will trigger a (quite misleading) "Service" message in Settings > Battery > Battery Health and will also generate a message that states, "Unable to verify this iPhone has a genuine Apple battery. Health information is not available.". This is a misleading message that suggests there is something wrong with the battery or that it is somehow faulty. This is not the case at all and is very misleading.

This message will be generated even if you swap an OEM Apple battery from a brand new iPhone right out of the box and place it in your phone. It doesn't matter. Only Apple and their technicians can now replace these batteries without triggering the misleading message.

This is an attempt by Apple to influence consumers to stay within Apple's ecosystem and to discourage 3rd party replacement. You could think of it like if big car dealerships tried to snuff out third party mechanic shops by making their parts unavailable or make the instrument panel gauges not report your oil level accurately unless you had it serviced at their service stations. It's an attempt to monopolize the repair industry and prevent you, the consumer, from deciding who can repair your product and at what price point.

You can rest assured that the batteries that we supply at TechWizards are premium quality and have been proven to have the same performance and lifespan of OEM Apple batteries. Unfortunately, due to Apple's decision, a replacement by anyone other than Apple will trigger this "Service" message in Settings > Battery > Battery Health.

We hope the independent repair industry fights this decision as we have done in the past with other controversial decisions Apple had made to try and monopolize repair. We wanted to try and explain their decision and to ease the minds of anyone considering battery replacement for their iPhone X, XR, XS, or XS Max. Yes, we are forced to use third-party batteries. Does that somehow make them bad? Absolutely not. We stand by our batteries and provide each replacement with a warranty to prove it.

If you'd like to read more, here is a great article explaining the issue in detail.

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